Return Policy

Terms of exchange and return policy

in platform perfumerkw.com

Your satisfaction is our guarantee. We are happy to assist you with your requests

The products you received are damaged or defective

Orders received incomplete

Be sure to notify us of any problems within 24 hours from the time of delivery and the products must be returned unopened and without prejudice to any packaging and returned to us in the same condition that you received them if you are not sure that they are the ordered or original products or they are damaged products and no other will be accepted The customer is responsible for returning the product with the same specifications at the time of receiving it from the shipping representative

Any product that has been used, cellophane product has been opened or has arrived in a non-original condition will not be accepted for return

- In the event that the order is desired to be returned after receiving it intact without any damages, the customer shall bear the shipping cost for the return and return the rest of the order amount within 48 hours from the time of return, provided that the goods are in their original condition (unused and in their packaging) and attached to the original purchase receipt.

- In the event that the customer wants to replace the product without a defect in the product and the product has not been opened (presence of the original plastic cover), the store is not responsible for paying delivery or shipping costs. Return, in addition to the customer's responsibility for the costs of delivering or shipping the replacement product back and the fees for returning the product to the store

- Receipt and delivery of the order to the shipping representative for more than 3 days, and the administration has the option to accept or reject the delay and refund the amount. For your safety

- To return items to perfumehaven.site, please WhatsApp at+965- 9999999 and request the return date and confirmation at the pick-up location.

-This exchange and return policy only applies to perfume and gift products and does not apply to any cosmetics